GlenwoodTV (GTV) service will end on October 1, 2020.
As your local communications provider, we strive to provide our customers with the most cost-effective technology solutions available. However, over the past 15 years television network fees have increased 3½ times the rate of inflation, making it impossible to meet our customers price expectation. With no end in sight to the annual programming cost increases, Glenwood has made the decision to discontinue our streaming TV service to focus our efforts on delivering the best internet experience possible. GlenwoodTV (GTV) service will end on October 1, 2020.
Helping our customers through this transition is vital to us. With this announcement, we are providing you, our valued customer, ample time to determine the best alternative streaming-TV service to meet your household needs. If you would like personal assistance in transitioning to another streaming TV service, Glenwood will be happy to help you. Our representatives can provide you with information on streaming video options that provide the programming you want at a price within your budget.
We have enclosed alternative streaming video options with this letter. We are confident that you will find a service that will save you money. Once you have made your transition to a new service, please reach out to Glenwood to discontinue your GTV video service. We will remove the service from your bill as soon as you notify us. If we do not receive notification from you, we will shut off your GTV service and stop billing you on October 1, 2020.
If you currently use the KAON Set-Top Box & Remote, you will still be able to utilize this system with other streaming networks or apps. If you need assistance in reprogramming your set-top box, please let us know and we will guide you through it.
Glenwood has been honored to be your TV provider through the years and we look forward to continue offering you the most reliable and fastest Internet speed possible. Thank you for continuing to choose Glenwood as your provider. We value each and every one of our customers.